Freshdesk Support Portal

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Updated: April 22, 2022

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Freshdesk.com

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Freshdesk feature list
Support
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Freshdesk | Customer service software..

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FAQs

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What is portal in Freshdesk?

By default, when you sign up for a Freshdesk account, your helpdesk is split into two sections: Agent Portal - This is your helpdesk's backend that is shown to you and your team when you login as an agent. ... Customer Portal - This is the public portal your customers will see when they come to your helpdesk.
2

Does Freshdesk have a customer portal?

Freshdesk is a customer portal software that is capable of multi-product support. If you're a large company or an enterprise, you can create dedicated support portals for each of your products, and manage all customer conversations in a unified location.
3

How do I get to Freshdesk support?

Customer Portal Setup Set up your support portal, populate it with useful solutions and create a dedicated community for your customers. Live Chat Make it easy for customers to reach out via instant messaging by setting up the live chat channel in Freshdesk.
4

What is Freshdesk support?

Discover why Freshdesk is unique
Simplify multi-channel ticketing, provide intuitive customer portals, deliver faster resolutions with contextual insights and make support delightful for agents, customers, and admins.
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What is Freshdesk used for?

Freshdesk is a cloud-based customer support software that is both feature-rich and easy to use. With multiple support channels available, including live chat, email, phone, and social media, you can help customers through their preferred communication method.
6

Is Freshdesk safe?

Freshdesk is a globally secure platform. Freshworks is the only “visionary” on the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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How do I log into Freshdesk?

You can login to your Freshdesk account using the Login option at the top-right on your Freshdesk Portal, which will be available in the URL yourcompanyname.freshdesk.com. This will take you to the login page where you can use your login credentials - email address and password, to access the helpdesk.
2. Freshworks.com

Need support? We are here to help - Freshworks

https://www.freshworks.com/support/

Freshdesk Support Desk. A comprehensive helpdesk for exceptional customer service. Get support. Freshdesk Messaging. Messaging and chatbot-first support for ...

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