Zendesk Customer Portal

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Updated: June 02, 2022

Service Status Graph

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Zendesk.com

FAQs

1

What is Zendesk portal?

Zendesk client portal software provides a dedicated hub for customers and partners to manage support requests and their knowledge base or community contributions. As it's a dedicated web portal, finding what they're looking for is easy.
2

How do I enable customer portal in Zendesk?

Click the Zendesk Products icon ( ) in the top bar, then select Guide. In the page that appears, click Get started. If you don't see this option, but instead your help center opens, it means your help center has already been enabled.
3

How do you create a customer portal?

How to create a customer portal on your website
  1. Step 1: Initial setup. ...
  2. Step 2: Configure and customize. ...
  3. Step 3: Enable the submit ticket and chat options. ...
  4. Step 4: Manage content. ...
  5. Step 5: Integrate the portal into your website.
4

What is the customer portal?

A customer portal is a website designed to give current customers access to services and information they need. It's usually private and secure, requiring log-on. ... Essentially, a customer portal is a digital sharing mechanism and information center between a company or organization and its customers.
5

What is Zendesk?

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate.
6

What is Zendesk COM used for?

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics.
7

What are the Zendesk products?

Zendesk Products
  • Contact Seller. Zendesk Support Suite. (3,551) Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
  • Contact Seller. Zendesk Sell. (441) ...
  • Request More Information. Zendesk Sunshine. (21)
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Is there a free Zendesk?

Using Zendesk's free ticketing software trial, customer support team members and their managers will be able to customize workflows, integrate apps from the Zendesk marketplace (many of which are free), and even develop new apps for your business using Zendesk's robust API.
2. Zendesk.de

Self service and customer portal software | Zendesk

https://www.zendesk.de/guide/features/customer-portal-software/custome...

Zendesk Guide's online customer requests portal helps customers keep track of activities that matter most. Customers can check the status of their support ...

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