What Is Ace Portal

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Updated: May 03, 2022

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Cbp.gov

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U.S. Customs and Border Protection |..

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FAQs

1

How do I contact the CBP office?

Should you have any questions, please contact the U.S. Customs and Border Protection (CBP) Information Center. Office Hours: Monday - Friday: 8:30 a.m.- 5:00 p.m. Eastern Standard Time (EST). For General Inquiries call: 1-877-227-5511.
2

Is CBP part of homeland security?

The United States Border Patrol is the mobile, uniformed law enforcement arm of the U.S. Customs and Border Protection (CBP) within the Department of Homeland Security (DHS). It was officially established on May 28, 1924 by an act of Congress passed in response to increasing illegal immigration.
3

What can disqualify you from CBP?

You may be rated unsuitable for the Border Patrol Agent position if your background includes:
  • Use of illegal drugs, and/or the sale and distribution of illegal drugs. ...
  • Convictions (including misdemeanor domestic violence charges)
  • Intentional harboring or concealment of an illegal alien.
4

Do CBP officers get a pension?

CBP employees may be eligible for the generous FERS basic annuity, which is a guaranteed lifetime pension, paid to retirees, is a percentage of your highest average basic pay you earned during any 3 consecutive years of service.
2. Dhs.gov

ACE Portal - Homeland Security

https://ace.cbp.dhs.gov/

(See Terms and Conditions document, 72 FR 27632, published May 16, 2007.) The ACE Portal provides a centralized online access point to connect CBP, trade ...

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