Telstra Captive Portal

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Updated: May 29, 2022

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Telstra.com.au

FAQs

1

What does ADSL captive portal mean?

A captive portal is a web page accessed with a web browser that is displayed to newly connected users of a Wi-Fi or wired network before they are granted broader access to network resources. ... The captive portal is presented to the client and is stored either at the gateway or on a web server hosting the web page.
2

How do I turn off Telstra Air?

  1. Find the broadband service you want to opt out of and tap Deactivate.
  2. Confirm you want to deactivate Telstra Air®
  3. Opt-out via the Telstra 24x7® App. Select the Services tab.
  4. Select the internet service you want to opt out of.
  5. Select Telstra Air®
  6. Select Deactivate.
  7. Confirm that you want to deactivate Telstra Air®
3

Is Telstra Air secure?

Is Telstra Air safe to use? Like most public Wi-Fi networks, Telstra Air is an unencrypted and open network. We don't recommend using it for things like internet banking or sending and receiving sensitive materials.
4

Why does Telstra Air never work?

Make sure Telstra Air is active on your account. Check this on our activate and Access the Telstra Air® network page. Uninstall and reinstall the Telstra Air® App. This can often fix the problem.
5

How do I speak to an Australian at Telstra?

Contact us
  1. Sales. Call 13 2000.
  2. Accounts and billing. Call 13 2000.
  3. Concierge tech support. Call 13 2999.
  4. nbn. Call 13 2000.
  5. Other Options. Multilingual services.
6

How do I cancel My Telstra service?

If you're thinking about cancelling your Telstra home broadband service, or switching providers:
  1. Call 13 22 00 and say 'disconnect'
  2. Chat with us online to see if we can find a plan that works better for you.
7

Can I reactivate My Telstra prepaid SIM?

Re: Reactivate my mobile prepaid service
You can speak to the Pre-paid staff on 132200. They might be able to get your number back for you. If you haven't recharged within 6 months of your last recharge expiry date your number has gone into Quarantine.
8

Does Telstra still have live chat?

My Telstra Messaging
Messaging is an easy way to get in touch. Unlike Live Chat, you don't need to standby online for a response – you'll get a notification each time we reply.
9

How do I speak to Telstra customer service?

Contact us
  1. Sales. Call 13 2000.
  2. Accounts and billing. Call 13 2000.
  3. Concierge tech support. Call 13 2999.
  4. nbn. Call 13 2000.
  5. Other Options. Multilingual services.
10

How do I check My Telstra prepaid balance?

You can check your balance via:
  1. My Telstra app.
  2. My Telstra.
  3. Dial #100# from your Pre-Paid mobile and follow the prompts.
11

How do I check My Telstra account?

Where can I check my account balance?
  1. On top of your Telstra bill.
  2. Via the My Telstra app. Download or open the My Telstra app. Go to Payments. ...
  3. Via My Telstra in a browser. Sign in to My Telstra using your Telstra ID. On the homepage, your account balance will be displayed in Account overview.
2. Telstra.com

Captive portal login API | TelstraDev

https://dev.telstra.com/content/captive-portal-login-api

Hi everyone, Is there, or could you please add, an API to log in through the captive portal, much like the Telstra Air app must do under the ...

3
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