Problems With Patient Portals

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Updated: April 17, 2022

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FAQs

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Why do patients not use patient portals?

The researchers found no demographic differences among nonusers who said that a technology hurdle, lack of internet access or no online medical record was the reason why they did not make use of a patient portal.
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What are the benefits disadvantages and problems that can occur from using a patient portal?

What are the Top Pros and Cons of Adopting Patient Portals?
  • Pro: Better communication with chronically ill patients.
  • Con: Healthcare data security concerns.
  • Pro: More complete and accurate patient information.
  • Con: Difficult patient buy-in.
  • Pro: Increased patient ownership of their own care.
3

What is the most common barrier to the use of the patient portal?

Among the nonadopters (n=2828), the most prevalent barriers were patient preference for in-person communication (1810/2828, 64.00%), no perceived need for the patient portal (1385/2828, 48.97%), and lack of comfort and experience with computers (735/2828, 25.99%).
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What is MedCityNews com?

MedCity News is the primary source of healthcare innovation news. ... MedCityNews.com provides the B2B decisionmakers news on the entire innovation ecosystem in healthcare and how payers, medtech, pharma, digital health companies, providers and others are working to transform the industry.
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Is Med City News Reliable?

We do not fabricate information for our stories: we work hard to make sure everything we publish is accurate. We quickly correct inadvertent errors. Full-time journalists will not hold positions nor have business relationships with organization or industries they cover.
2. Medsphere.com

How Patient Portals Are Failing Healthcare -- And Our Patients

https://www.medsphere.com/blog/how-patient-portals-are-failing-healthc...

Another usability issue is that many portals are housed within out-of-date or clunky provider websites. Logging into a portal on a hospital ...

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