Patient Portal Usage Statistics 2018

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Updated: April 24, 2022

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FAQs

1

How many patients use patient portals?

About six in 10 individuals nationwide were offered access to their patient portal and nearly 40 percent accessed their record at least once in 2020. Nearly four in 10 patient portal users accessed their portal through a smartphone health app in 2020.
2

What percentage of patients use Mychart?

This means that although 90 percent of providers offer patient portals to their patients and patients sign up for the tool, just about 30 percent of patients actively use the portal. This is likely because of poor usability.
3

How many hospitals use patient portals?

Just around one-third of hospitals said that less than 10 percent of their patients have adopted the tool, while fewer than 10 percent of hospitals said most of their patients have adopted the portal.
4

Are patients using patient portals?

Despite the widespread availability of online patient portals, only 15 to 30 percent of patients use them, according to the U.S. Government Accountability Office. ... Among the 60% percent of patients offered portal access, 95% used it. When patients weren't offered portal access, only 41% used it.
2. Healthit.gov

Individuals' Access and Use of Patient Portals and ...

https://www.healthit.gov/data/data-briefs/individuals-access-and-use-p...

About six in 10 individuals nationwide were offered access to their patient portal and nearly 40 percent accessed their record at least once in ...

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