Online Self Service Portal

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Updated: April 27, 2022

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Salesforce.com

Salesforce is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management service and also provides enterprise applications focused on customer service, marketing automation, analytics, and application development.

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FAQs

1

What is an online self-service portal?

A self-service portal is a website that offers information and resources to help users find answers and resolve their issues. The two most common types of self-service portals are customer self-service and employee self-service.
2

How do you create a self-service portal?

You want to make it as easy as possible for your customers to find your self-service offerings.
  1. Create the right self-service content. Your self-service portal is only useful if it has the answers your customers need. ...
  2. Keep your knowledge base up-to-date. ...
  3. Make your self-service portal easy to navigate and crawlable.
3

What is a service portal?

Service Portal allows you to build a mobile-friendly self-service experience for your users. It interacts with parts of the Now Platform, so users can access specific platform features using Service Portal. It is an alternative to the Content Management System (CMS) based on more modern technologies.
4

Why do we need self-service portal?

A self-service portal allows you to personalize the customer experience. Address each customer by name whenever they log in. Keep a record of their products or past services and display relevant topics of expertise. Help customers locate what they need using information from past problems.
5

What is Salesforce used for?

Salesforce is the world's #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world's #1 customer relationship management (CRM) platform.
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Who owns Salesforce?

Marc Benioff
7

What is Salesforce and how does IT work?

Salesforce creates and supports customer relationship management (CRM) software that helps break down the technology silos between departments to give companies a complete view of their customer everywhere they interact with your brand.
2. Sysaid.com

What is a self-service portal | SysAid

https://www.sysaid.com/resources/what-is-a-self-service-portal

A self-service portal is a website, consisting of self-service and self-help functions, that enables and empowers the consumer to request services, ...

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