Nivaran Portal

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Updated: May 10, 2022

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Railnet.gov.in

FAQs

1

What is nivaran portal?

The Platform for Resolution of Service Related Grievances of Serving & Former Railway Employees.
2

What is the maximum period for redressal for grievances in nivaran?

60 days
3

How do I complain against a railway employee?

Passengers can lodge their complaints and suggestions on the webpage www.indianrailways.gov.in. One can also download the mobile App from the URL www.coms.indianrailways.gov.in. for registering complaints and sending suggestions. Passengers can also SMS their complaints to the number: 9717630982.
4

Which of the following app is enacted for redressal of railway staff service related problems?

The Ministry of Railways has released the mobile app "Rail MADAD (Mobile Application for Desired Assistance During travel)" to expedite and streamline passenger grievance redressal.
2. Indianrailways.gov.in

Nivaran Instructions - Ministry of Railways (Railway Board)

https://indianrailways.gov.in/railwayboard/view_section.jsp?lang=0&id=...

This is the Portal of Indian Railways, developed with an objective to enable a single window access to information and services being provided by the ...

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