Nbn Customer Portal

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Updated: April 28, 2022

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Nbnco.com.au

FAQs

1

Can you contact nbn directly?

Internet relay users by internet-relay go to nrschat.nrscall.gov.au and enter 1800 687 626, and • Translating and Interpreting Service (TIS National) on 131 450 and ask for the nbn Contact Centre on 1800 687 626.
2

How do I report a problem with nbn?

If you have a problem with your NBN service, you'll first want to complain to your telco. If that doesn't fix the problem, you can take your complaint to the TIO. We monitor and investigate the telco industry to check they are following the rules, and investigate if it appears they're not.
3

Where is the nbn call Centre?

NBN Co has contracted Australian telecommunications service provider, Service Stream, to operate its public contact centre in Melbourne's CBD.
4

How do I check my nbn connection?

How to test your internet speed
  1. Check what NBN speed tier you are paying for.
  2. Connect to the internet via your NBN home WiFi connection on any device.
  3. Click the big orange Start Speed Test button at the top of this page.
  4. Allow roughly 30 seconds for the speed test to run.
5

How can I speak to someone at nbn?

Internet relay users by internet-relay go to nrschat.nrscall.gov.au and enter 1800 687 626, and • Translating and Interpreting Service (TIS National) on 131 450 and ask for the nbn Contact Centre on 1800 687 626.
6

How much does it cost to move nbn box?

Although the cost may vary, I'll probably suggest that an average cost to relocate your existing NBN box inside your house will be between $250-$500 depending on a few factors.
7

Will HFC nbn be replaced?

NBN Co announced last year that it would spend $3.5 billion to upgrade some FTTN, fibre to the curb, and HFC connections to full fibre. The upgrade is planned to be completed by 2023.

How do I connect my nbn box to my house?

2. Force.com

Login

https://nbnco-customer.force.com/directcustomer/s/login/

Loading. ×Sorry to interrupt. CSS Error. Refresh. Direct Customer. New Developments Portal. Email. Password. Log in. Forgot my password. Loading.

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