Lyft Mentor Portal

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Updated: April 18, 2022

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Lyft.com

FAQs

1

How do I contact Lyft without app?

Here's how it works:
Riders or their loved ones can call 631-201-LYFT using a cell phone and book a ride with a Lyft agent. A driver will arrive in minutes. Agents are available Monday to Friday, 8 AM — 8 PM EST. A price is provided upfront and paid by debit or credit card over the phone.
2

How do I get my money back from Lyft?

How to Get a Refund on a Lyft Ride
  1. Tap the Menu icon (☰) on the home screen.
  2. Tap Ride History.
  3. Find the ride and tap it.
  4. Scroll to the bottom and tap “Get Help”
  5. Select the issue that applies to your ride. Some contain a “Dispute fare or charge” button.
3

How do I get a Lyft phone?

Contact the driver
  1. Open the app.
  2. Tap the menu icon in the top-left corner.
  3. Tap 'Ride history,' then select the ride you lost your item in.
  4. Scroll to the bottom, then tap 'Find Lost Item'
  5. Tap 'Call' to give your driver a phone call (this is usually the simplest way to reach them)
4

Is Lyft or uber cheaper?

Uber's average pricing is now 10% below Lyft's, according to his analysis. That's a flip from May, when Uber's rides were 1% more expensive. His latest survey also found that Uber's bookings per hour were 3.4% ahead of Lyft's.
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