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Updated: April 18, 2022
A customer portal is a software interface that gives customers complete visibility into their interactions with your company. They can track key metrics, support requests, or other information such as reference documents that can be easily shared. ... Distributing policies and documents.
With a good customer portal, businesses can empower customers to get information about their products and services and help themselves when they have a ...
6 platforms are identified for the Customer Portal of the future: Information Platform: Providing basic customer and policy information; Transaction / Service Platform ...
A well-designed help desk portal is a customer's home for information on their support requests. Customers can search through previous interactions or tickets they ...
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