Australia Post Returns Portal

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Updated: April 17, 2022

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Auspost.com.au

FAQs

1

How do I return an online order?

Returning Online Purchases:
Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
2

How do I return to sender Australia Post?

If you're wondering what to do with mail for previous occupants at your house, Australia Post advises you write "return to sender — unknown at this address" and place the letter in a red post box or hand it in at any post office.
3

Does Australia Post charge for return to sender?

It's free for the customer and everything they need to return their item is ready to go.
4

Can I pick up my parcel from Auspost?

If you're not there, and an item needs your signature, or there's no safe place to leave it*, we take it to a nearby Post Office. You'll get a notification about your missed delivery, so you can pick your item up in-person. We'll hold it at the Post Office for 10 business days, before it gets returned to sender.
5

Why is Australia Post so slow now?

Australia Post chief executive Christine Holgate said lengthy delays were due to the grounding of much of the air freight network. Australia Post is retraining motorbike posties to deliver and process parcels.
6

What does ready for processing mean?

"Ready for processing" means that your order is being prepared, but has not yet been prepared for shipping.

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