Atlassian Service Desk Customer Portal

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Updated: May 13, 2022

FAQs

1

What is customer portal in Jira Service Desk?

Every service project comes with an online portal that your customers use to interact with your service team. If you link your project to a Confluence knowledge base space, customers can troubleshoot by searching for relevant articles.
2

How do I access the Jira Service Desk customer portal?

From the top right, select Settings ( ) > Products. Under Jira Service Management, select Portal-only customer access. Select Allow customers to create accounts. Select Customers can access and send requests from the portal without logging in.
3

Is Jira Service Desk still available?

Jira Service Desk is now part of Jira Service Management. ... In 2020, we introduced Jira Service Management to further unlock development, IT operations, and business teams, so they can deliver exceptional service experiences.
4

What is Atlassian used for?

Jira is a software application used for issue tracking and project management. The tool, developed by the Australian software company Atlassian, has become widely used by agile development teams to track bugs, stories, epics, and other tasks.
5

What are Atlassian products?

Collaborate
  • Confluence. Document collaboration.
  • Trello. Collaborate visually on any project.
  • Bitbucket. Git code management.
  • Sourcetree. Git and Mercurial desktop client.
  • Bamboo. Integration and release management.
6

Is Atlassian a good company?

93% of employees at Atlassian, Inc. say it is a great place to work compared to 57% of employees at a typical U.S.-based company.

How do I edit a customer portal in Jira?

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