Animal Friends Portal

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Updated: April 09, 2022

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Animalfriends.co.uk

FAQs

1

Do animal friends pay the vet directly?

Yes, we can pay your vet directly at their discretion. This can be done by ticking the 'Pay my vet directly' box on the claim form. Alternatively, your vet can claim directly by using Pawtal, our online claim system for vets only.
2

Is vets for pets with Pawtal?

Your vet can claim for vet fees on your behalf through Pawtal, our online claims system for vets. Repeat medication claims can be submitted online by logging into My account.
3

Does Animal Friends pay for euthanasia?

(There is cover for euthanasia as part of vet fees as long as the vet confirms the euthanasia was necessary and it is because of a condition that they would normally cover under the vet fee benefit.)
4

Is JOII app free?

Joii is free to download, offers a free symptom checker and if your pet requires a video consultation with a vet, this costs £20. The app also offers a range of free clinics run by the Joii nursing team designed to help owners keep their pets healthy.
5

Do animal friends pay for euthanasia?

(There is cover for euthanasia as part of vet fees as long as the vet confirms the euthanasia was necessary and it is because of a condition that they would normally cover under the vet fee benefit.)
6

Do animal friends pay vet direct?

Yes, we can pay your vet directly at their discretion. This can be done by ticking the 'Pay my vet directly' box on the claim form. Alternatively, your vet can claim directly by using Pawtal, our online claim system for vets only.
7

What is the average cost of dog insurance UK?

Dog insurance ranges in price from a low of £5 a month up to a high of £100 a month or more, depending on factors like the type of policy, the level of cover and the age and breed of your dog. It's relatively common to pay around £45 a month for dog insurance, but the cheapest cover costs closer to £22 a month.
8

Does pet insurance Cover putting to sleep?

Does pet insurance cover euthanasia and burial? Some insurers such as Bought By Many, Healthy Pets and Animal Friends, include some cover for putting your dog to sleep, as long as it's deemed necessary by the vet.

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