Afca Member Portal

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Updated: April 19, 2022

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Afca.org.au

Most Visited Official Pages

Before you complain to us
Insurance complaints
About AFCA
Make a Complaint
Australian Financial Complaints Authority..

Social Handles

FAQs

1

Is AFCA membership compulsory?

All Australian financial services licensees, Australian credit licensees, authorised credit representatives and superannuation trustees are required to be a member of the Australian Financial Complaints Authority (AFCA) under their financial services licence conditions, in accordance with ASIC Regulatory Guide RG 165.
2

What is AFCA membership?

About membership with AFCA
Being a member of AFCA ensures you meet your licensing requirement to be a member of an external dispute resolution scheme when you are operating your business and providing a financial product or service to consumers and/or small businesses.
3

How much does AFCA membership cost?

The amount paid by each member varies based on any change in their size relative to other members. The minimum levy is increasing from $360 to $370. Credit Representative membership levy Increase from $60 to $65 per annum.
4

Does AFCA membership include GST?

All financial firms joining AFCA will need to pay a membership fee for their 2018–19 membership. ... The CIO annual membership fee for a credit representative is $145 (inclusive of GST), while the cost for a credit representative under AFCA is $55.
5

Is the AFCA a government body?

The Government has undertaken a Review of the Australian Financial Complaints Authority (AFCA). AFCA is the external dispute resolution body established to resolve complaints by consumers and small businesses about financial firms.
6

What complaints can AFCA deal with?

The complaint needs to be about a financial firm that is an AFCA member.
...
Find out more about the types of complaints we can consider:
  • Credit, loans and finance.
  • Insurance.
  • Banking payments and transactions.
  • Investments and financial advice.
  • Superannuation.
7

Are AFCA decisions enforceable?

For most complaints, AFCA's decisions are binding on the financial firm, but you do not have to accept it. If you do not accept the decision, you keep your legal rights to take your complaint to court.
8

Is AFCA a free service?

Our service is free to access. If you need more support, there are other support services such as community legal centres and financial counsellors you can talk to. There's some key information to know before you make a complaint to AFCA.
2. Afca.edu.au

Member Login · Need to ask questions about our courses? · Are you ready to equip yourself for your new career in Cyber Forensics? · Join our mailing list for ...

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